Patient FAQs

What is the Patient Portal?

The Patient Portal is an easy to use on-line web-based tool that helps you manage information about the care you received at NJSHINE member hospitals (Cape Regional Health System, Inspira Health Network, and Shore Medical Center). This information includes medical problem lists, allergies, medications, and applicable test results (laboratory, radiology, and others).

What is an HIE?

The NJSHINE Health Information Exchange is a completely secured warehouse of digital medical information. It allows your hospitals, doctors, and other providers to electronically share your personal health information with each other quickly and securely. Information could include reports about your illnesses, injuries, allergies, medicines, and test results. With quick and easy access to this information, your providers can improve the way they offer care and possibly avoid serious events such as adverse drug or allergic reactions.

How will my information be used?

Your personal health information that is stored in the HIE is used only for treatment, payment and operational functions. You can rest assured that NJSHINE is diligently following federal and state laws that limit how your information can be used or disclosed through the HIE.

How does the HIE work?

Your health information stored in the exchange can instantly be shared digitally. For instance, your x-ray results can be sent electronically from an imaging center directly to your provider who ordered them. However, in order to access this information, your providers must be authorized and follow the same federal and state regulations that protect your privacy. All of your personal health information stored in the HIE passes through secure NJSHINE servers.

Who can access my records?

Only your providers who are treating you and their associated staff who are specifically given rights to the NJSHINE HIE can access your records. You can access a list of the current providers participating in the NJSHINE HIE here.

How secure is the NJSHINE HIE?

NJSHINE uses a variety of special security features, including data encryption, to make sure your information is secure and to prevent your records from being accessed by anyone who is not authorized to view them.

What about my “sensitive” information?

Some people may have extremely sensitive information in their medical records such as information about HIV/AIDs, venereal diseases, behavioral health treatment, or genetic testing. This information is restricted by more protective state and federal laws and requires your permission to be shared with providers not involved in treating you for that particular condition. This information may be stored in NJSHINE. However, should you wish this information not to be stored in NJSHINE, you may OPT-OUT for that episode of care.

What can the HIE do for me?

Technology has changed the way we shop, bank, work, and communicate. Now it’s changing the way health care is provided. With paper medical records, it can be challenging for your doctors to work together to coordinate your care. Through the NJSHINE HIE, providers involved in your medical care can share information about your overall health, including history of illnesses or injuries, allergies, test results, and lists of medicines. If you see multiple doctors who participate in the NJSHINE HIE, they may see a more complete picture of your health and that can help them make more informed treatment decisions and coordinate your care more efficiently.

Other Connected HIEs

NJSHINE will also be creating secure connections to health care providers who participate in other community-based HIE networks. For example, if you’re being treated by two doctors – one who participates in the NJSHINE HIE and one who participates in another HIE – both doctors could share your information through a secure connection to better coordinate your care. NJSHINE’s HIE will not connect to any other HIEs unless they meet our high standards for privacy and security.

Can I access my own medical records?

With the NJSHINE HIE, your medical records are only available to participating health care providers, for instance, the doctor who is treating you. You can often obtain copies of your medical records directly from your health care providers, and you may want to contact them for more information. If you require legal paper documentation of your medical records, you should also contact your provider directly. You may also be able to access a sub-set or portion of your medical record online through a patient portal. These may be provided by the health systems and hospitals participating in NJSHINE, as well as some provider offices. Your hospital can grant you access to your hospital medical records through our online portal that includes access to your personal health records.

I do not want my medical records available. How do I Opt Out?

To Opt-Out of NJSHINE please complete this form.

I previously Opted-Out of NJSHINE. How do I cancel that decision?

If you previously Opted-Out of NJSHINE, you can complete this form cancel your prior decision.